Privacy Policy

When you place an order or create an account on Cake O' Clock, we collect:

• Your name, phone number, and email address
• Delivery address and location (if you use the map picker)
• Order history and customisation preferences
• Payment transaction references (we do not store card details)

• To process and deliver your orders
• To send order updates and delivery notifications via WhatsApp or SMS
• To contact you about your order if needed
• To improve our service and menu offerings

We do not sell or share your personal data with third parties for marketing purposes.

By placing an order, you consent to receiving order-related messages on WhatsApp. These include order confirmations, baker updates, delivery status, and payment reminders. You can opt out at any time by messaging us "STOP" on WhatsApp.

Online payments are processed via Cashfree, a PCI-DSS compliant payment gateway. We never store your card, UPI, or netbanking credentials. All transactions are encrypted.

Your data is stored on secure servers hosted on Railway (cloud infrastructure). We retain your order data for up to 2 years for business and tax purposes. Account data is retained until you request deletion.

• Request access to the personal data we hold about you
• Request correction of incorrect data
• Request deletion of your account and data

To exercise any of these rights, contact us on WhatsApp: +91 95544 44462

For any privacy-related concerns, reach out to us at:
📞 +91 95544 44462
📍 Lucknow, Uttar Pradesh, India